Customer Success Specialist

• Amsterdam, hybrid working model

• Up to €60 000 salary (including 13th month + holiday allowance)

• Standard Dutch benefits (with travel / public transport reimbursement)

• Full-time contract (initial 12-months contract, as per standard Dutch contract model)

5V Tech is supporting a smart charging E-mobility company in Amsterdam, well established on the market, now looking to add a strong Customer Success Manager to their team.

This company operates at the intersection of software, energy, and mobility. Their platform connects charge point operators, E-mobility service providers, and energy systems, enabling intelligent charging, roaming, and data-driven optimisation.

In this role, you will sit at the centre of customer operations. You will manage onboarding, order flow, and ongoing support for B2B clients, ensuring a smooth experience across the full lifecycle, from initial setup through to live operations.

Responsibilities

• Act as the primary point of contact for customers and partners using the platform

• Support onboarding of new clients, including data collection, validation, and system setup

• Manage order and delivery processes related to platform activation, hardware integration, and services

• Guide customers through platform functionalities, integrations, and workflows

• Coordinate with internal teams including product, tech, and operations to resolve issues quickly

• Monitor and maintain data accuracy across systems, ensuring reliable forecasting and reporting

• Track and communicate on platform performance, delivery timelines, and service updates

• Support process improvements to optimise onboarding speed, reduce friction, and improve scalability

• Work closely with external partners such as CPOs, EMSPs, and hardware providers to ensure seamless integration

• Maintain clear documentation of customer interactions, technical requirements, and operational processes

Requirements

• Experience in a customer-facing operations, customer success, or support role within a SaaS or platform environment, in E-mobility or EV charging

• Experience working with CRM, ERP, or order management systems

• Strong communication skills, comfortable explaining technical concepts to non-technical stakeholders

• Structured and detail-oriented, with the ability to manage multiple workflows simultaneously

• Fluent in Dutch and English. Any other European languages would be a bonus!

• Genuine interest in E-mobility, EV charging infrastructure, or the energy transition

Mindset/Soft Skills

• Customer-focused with a strong sense of ownership

• Comfortable operating in a fast-scaling, evolving environment

• Proactive problem solver who takes initiative

• Collaborative and able to work across technical and commercial teams

• Curious and motivated to understand how smart charging ecosystems work

5V Tech are acting as an Employment Agency for the purposes of this job vacancy. We offer a reward scheme if you can recommend someone for this position, up to €250 for you and an additional €250 to a charity of your choice, 5V Tech are recognised talent solutions experts within IoT and Deep Tech working across Europe, the UK and North America.